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Customer Service and Privacy Policy for TheShoeStore.com
Thank you for choosing TheShoeStore.com -- your business is appreciated. In the unlikely event you are not 100% satisfied with your purchase, please follow these steps.
FIRST, PLEASE TRY YOUR FOOTWEAR ON INSIDE
Before going outside, please try your new footwear inside on a clean surface for a brief time to discover any defects or fit problems. Product determined to be worn outside or showing wear cannot be eligible for refund or exchange and will be returned to you.
EXCHANGES
If you decide to exchange any of the items that you've purchased, you must pay the postage costs to ship the item(s) back. The cost of shipping the replacement item(s) back to you is FREE. Orders will be mailed by Standard UPS Ground.
For RETURNS or EXCHANGES, please follow the instructions below:
How to return the shoes by mail:
* E-mail us at jt@theshoestore.com with your request and you will receive an AR number.
* Open our Return/Exchange Document (click here), print and fill it out.
* Write the AR Number on the OUTSIDE of the box. * Mail the item(s) back to TheShoeStore.com:
TheShoeStore.com Customer Service
ATTN: Customer Service, AR#_____________
c/o Alegria Shoes
688 New York Dr.
Pomona, CA 91768
If you are returning your shoes, remember that the item(s) must be in like new condition in order to receive a refund. Item(s) returned not in like new condition will be returned to you. You are responsible for postage costs to ship the item(s) back to us.
You will receive credit on your account within ten days from the date we receive your return. It is our policy to refund the cost of the merchandise only, shipping charges are not refundable. Please save your tracking number.
If you have any questions or comments, please contact us at jt@theshoestore.com.
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SHIPPING INFORMATION:
Orders are shipped within the contiguous 48 states via FREE UPS ground service. Most Alegria orders are processed within 48 hours of their receipt but please keep in mind that sizes are sometimes out-of-stock due to the high demand for this new brand. Alegria is only two years old and has been experiencing rapid growth via retail stores adding Alegria to their current women's assortments. If your size is out-of-stock, and your item choice has not been discontinued, we will notify you via e-mail and ask if you want to backorder your size, or cancel your order. Credit cards are not charged until shipping confirmation has been received.
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TheShoeStore.com Online Privacy Policy
We are committed to respecting the privacy and security of your personal information. The following U.S. online privacy policy, updated in November 2009, describes the information we collect and how we use it. By using this website, you consent to our privacy policy.
Collecting Information
Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are by creating an account or logging in.
We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:
1. Register,
2. Purchase,
3. Request to receive communications,
4. Participate in a promotion or other website feature.
In order to better understand your preferences and better serve you, we may combine information you give us online with other information from TheShoeStore.com sources, transactions and communications. This may include data from our stores, direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.
Using Information
We may use the information we collect to:
* Customize and/or personalize your communications and shopping experience
* Better respond to your customer service inquiries
* Communicate with you about your purchase, account information, or customer service needs
* Communicate with you about our products and events, and for other promotional purposes
* Improve our business
* Administer contests, promotions, surveys or other website features
We do not sell or rent your information to any outside parties. For the purpose of operating our business, we may transfer information between our service providers who use that information only to conduct business on our behalf. For example, they may handle our credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Cookies
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience.
For example, we use cookies to:
* Remember the items in your Shopping Cart
* Recognize you when you return to our website
* Enable you to use Express Checkout
* Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service number at 312-543-0370.
Unsubscribing, Removing or Modifying Your Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from TheShoeStore.com or would like to update or change your personal information or preferences, follow the instructions below.
Registration Information, Email and Other Subscriptions
To modify or delete entirely the information you have provided during registration, please click here to login and update your profile.
To unsubscribe from an email, please follow the instructions in any email you receive. Be sure to include your first and last name and account email address in the "message" box.
Policy Changes
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on November 3, 2009.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.